Technology Support Center
The Technology Support Center assists all members of the University with their technology questions and requests.
Multi-factor Authentication (MFA) Self Service: The Duo app and Duo MFA tokens are being replaced with the Microsoft Authenticator app. Please follow these for migrating from Duo to Microsoft MFA.
For support, please call 570-941-4357 (HELP), enter a ticket in Royal IT Support () or email techsupport@scranton.edu.
Regular Hours of Operation
Spring 2026 Hours (January 28 - May 22)
Monday - Thursday: 8:00AM to 10:00PM
Friday: 8:00AM to 7:00PM
Saturday: 10:00AM to 4:00PM
Sunday: Noon to 6:00PM
Closed Dates
The Technology Support Center will be closed on the following dates:
Friday, April 3 - Monday, April 6, 2026
Special Hours of Operation
March 14 - March 21, 2026Monday - Friday: 8:00AM to 5:00PM
Saturday, March 14, 2026: Closed
Sunday, March 15, 2026: Closed
Saturday, March 21, 2026: Closed
Services
- Get setup with accounts, email and access
- Connect to Wi-Fi and campus systems
- Use the technology you need for classes or work
- Fix tech issues that get in the way of learning or productivity
- Feel confident in using campus technology
Borrow Equipment
Contact the Technology Support Center for more information on our loaner equipment, such as video projectors, laptop computers, TVs, VCRs, DVDs, document cameras, screens and video camcorders.
Loaner equipment can be reserved by submitting a (from the menu select the Learning, Collaboration & E-mail category, then the Event Technology Equipment & Support service).
Employment
The Technology Support Center employs Students Consultants and Student Supervisors throughout the year to provide technical support and to troubleshoot technology related problems for the University community via telephone, walk-up, in classrooms and at special events.
We encourage interested students to fill out applications. You will be contacted to set up an interview. This is a great opportunity for students to gain valuable experience, meet and work directly with other students, faculty and staff. Training will be provided.
If you are interested in applying for the TSC Student Consultant position, please review the job responsibilities and qualifications. Fill out an .