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Our Services

We are committed to offering exceptional technical services to the campus community. Our services range from account operations to in-depth technical support. You will find most of these services outlined below, with additional information when available.

If you need immediate assistance, please contact our Technology Support Center at 570-941-4357 or techsupport@scranton.edu.

	Accounts, Passwords & RoyalCard: Directory Services and Authentication, Third Party Access, RoyalCard, Two Step Authentication
	Announcements: IT Matters, Portal Announcements, itservices email announcements
	Business and Administrative Systems: Argos, Banner, Imaging, Microsoft Office 365, Self Service and Workflow
	Classrooms, Labs & Mediated Facilities: Classroom Technology/Database, Classroom Support and Repairs, Digital Signage, Facility Design and Consultation, Virtual Labs, Software Requests
	Computer, Mobile Devices & Software: Computer Repair, Desktop Management, Remote Desktops, Equipment Requests, Hardware Purchasing, Mobile Devices
	Educational Technologies: Zoom, Lecture Capture using Panopto, LMS (Desire2Learn), , Exam Scanning
	Email & Collaboration: Royal Lists, Office 365, RoyalDrive, OneDrive/SharePoint, Network Drives H:\ and G:\
	Help, Support & Training Technology Support Center, Training, , Working Remotely - Resources and Instructions, Technology Checklist For Your Successful Return To Campus, Microsoft 365 Resources
	IT Security: Desktop Security, Sharing Files with Restricted Data, CSIRT, Firewall Management, (authentication required), Investigative Services, Account Security, Security Consulting, Virus Protection, Vulnerability Scanning
	IT Strategy Management: Asset Management and Vendor Relations, Business Analysis and Improvement, Application Evaluation, Integration Services, IT Hardware/Software/Third-party Vendor Request Procedure, Vendor Evaluations, Budget Planning
	Network & Connectivity: RoyalSecure Wireless Network, Network Guest Access, Network Management, Port Management, Remote Access, eduroam
	Orientations & Programs: Undergraduate Student Orientation, Graduate Student Orientation, New Employee Orientation, Faculty Orientation
	Servers, Data & Printing: Print Management, UniPrint, File Storage Management, Hosting Services
	Voice & Video Services: Cable TV, Telephones, Cell Phones, CallTower Phone Conferencing
	Web Services: Blogs, Web Forms