Welcome to IT!
Whether you are a new student, graduate student, faculty member, or employee, Information Technology (IT) is here to help you get connected, stay secure, and succeed from day one. This page brings together everything you need to know to get started with University technology in one friendly, easy-to-navigate place.
Your First Stop: Technology Support Center
The Technology Support Center (TSC) is the first point of contact for technology help across campus. The TSC can assist with account setup, password resets, email access, wireless connectivity, Royal Card services and more.
How to reach the TSC:
📍 Alumni Memorial Hall (first floor)
☎️ 570-941-HELP (4357)
Most common issues we see:
- Multifactor authentication (MFA) problems
- Password or account lockouts
- Trouble connecting devices to WiFi
- Email access questions
- Lost or malfunctioning Royal Cards
Interested in becoming a student consultant at the TSC?
Submit a today!
Your University Account & Login Essentials
Every member of the University community receives a University account that provides access to essential systems and services.
Key Systems You'll Use
- Portal - Central hub for email, Brightspace, Self Service and more
- University Email (@scranton.edu) - Accessible via my.scranton or
- Microsoft 365 (M365) work / school access - Outlook, Teams, OneDrive, Word, Excel, PowerPoint and more
- (MFA) - required to protect your account and University data
Third Party Access
Student account login credentials should never be shared even with a parent or guardian. Students wishing to provide a parent or guardian with access to student account information such as grades, tax information, ebills or remittance advice should follow the instructions for granting .
Royal Card: Your Campus ID
The Royal Card is the official University ID for all students, faculty and staff. It is used for:
- Building and facility access
- Library services and printing
- Dining and meal plans
- Campus transactions
The Online Royal Card Office is available through my.scranton via the eAccounts option on the RoyalCard card. Through eAccounts you can make online deposits, access your account balance, view your transactions and deactivate your card. Royal Cards are issued and supported through the Technology Support Center. Lost or stolen cards should be reported immediately.
Campus Technology & Connectivity
Wireless Access
- ROYALSECURE is the primary, secured, wireless network
- Gues wireless is available for visitors
- Personal wireless access points are not permitted
Devices & Software
- Students may connect personal computers, phones, ereaders, gaming, streaming and other devices*
- Faculty and staff receive support for University-owned devices
- Microsoft 365 is available to all students, faculty and staff
*The MAC addresses of clientless devices such as virtual assistants, gaming and streaming devices must be registered to connect. Register clientless devices .
Computer Labs
Computer labs are available in a number of academic buildings for classroom instruction and student use. General use compters are available in Weinberg Memorial Library and are available 24/7 via Royal Card.
Emergency Telephones
Emergency Telephones are installed throughout campus and on student residential buildings for safety and emergency use. Emergency telephones automatically connect to the University Police Department (UPD).
Learning, Teaching & Work Tools
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For Faculty |
For Employees |
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Information Security
The University makes every effort to protect networked devices and institutional data from cyber attacks. Networked devices must meet basic security requirements by running a current, vendor-supported operating system and having up-to-date malware prevention software enabled. Devices that do not meet these requirements may be restricted or blocked from accessing institutional systems and services.
Individuals are responsible for the security of their personal devices and for protecting institutional data accessed, stored or transmitted using those devices. Institutional data must be handled in accordance with applicable policies even when accessed from non-institutionally owned equipment. Approved institutional cloud storage and backup services must be used to protect data and ensure recovery in the event of device loss or system failure. Use of unapproved cloud services for institutional data is not permitted.
IT Policies & Responsible Use
All users are expected to follow University IT policies, including acceptable use and security practices. These policies help keep our technology environment safe and reliable.Need Help? We're Here for You ✅
No matter your role at µÚÒ»³Ô¹ÏÍø, IT is committed to supporting your success. If you're unsure where to start or run into a problem, reach out to the Technology Support Center.
Welcome to The µÚÒ»³Ô¹ÏÍø and welcome to IT! 💜